Renewed Experience

I had to have another restaurant experience in order to get the bad taste out of my mouth and mind from the Lazy Daisy.  I went to Sian Chan.  I have been going there for over ten years and with maybe two different owners.  Today was the best experience of service and food taste and presentation.  I wished that I would have brought my camera.  The plate was full and consisting of a small porcelain dish containing the ginger chicken, the green salad, white rice, and an egg roll.
The ginger chicken was incredible.  There were many nicely sized pieces of chicken in a vegetable laden aromatic bath.  Delicately sliced ginger, scallion, and black mushroom, in a rich, clear broth.
The mushroom added texture to the dish and the crunch of it was delightful.  I think the mushroom made this dish come alive.
Surprisingly, the white rice was superb.  It was plump and a little sticky, perfectly cooked and delicious to eat by itself, or to add chili paste.  I let the egg roll cool down and now I took a bite, after dipping it in the sweet sauce.  It was so fresh, a great size, and filled with more great vegetables.
I saved the large sized salad for last in order to savour the hot ginger chicken dish.  It was the right idea.  The salad was refreshing with it's coolness and peanut- dressing, especially after eating hot food.  I couldn't compliment the waitress enough.  Their service and spirit were contagious, responding with gratitude and loving kindness.  More than I ever expected from a lunch special meal.  Oh, yes, I forgot to say that the lunch special was over 15 minutes after I arrived, but after asking for a grace period of time, they agreed.  Thank you Sian Chan for healing me from an earlier in the day disappointment.

Lazy Daisy Fits It's Name

When I tried to communicate to the waiter that I enjoyed a good omelet, and what did you recommend.  I also stated that I don't go out much since I am unemployed.  He began to recommend several different categories and not mentioning the omelets, somehow glazing over what I had just said.  When I redirected him he then named the three of four omelet choices that I could read myself.  There was nothing to make them stand out, so I asked what ingredients were fresh and good.  I mentioned the chorizo, sausage, and spinach.  I said that I though their omelet list had too many ingredients in them, confusing the palate.   When I mentioned that I could make my own with three ingredients, he said yes.  I ordered sausage, mushroom, and spinach, adding cheddar cheese.  With my bread choices I asked if it was their rosemary, or ? bread that they were known for.  He didn't have a clue.  After realizing that I ordered four items I asked for the waiter to see me so that I could delete one item.  My food was then served by another server.  I took one bite of the potatoes and they were cold.  When they brought my plate back after warming, it was missing the toast.  Noone came to ask if I liked my food.  I saw the waiter but he was busy outside with one or two other tables.  The place was quiet.  When I asked the waiter where he went and that I needed his help he retorted that he was on a break.  He assured me that he left others in charge.  I said no one came over to me.  He then had the gull to say that he had other tables to wait on.  I got mad at this comment and said, "so I am not important".  Then I went into the need to ask about the fourth item and how I didn't  want to spend additional monies on it and couldn't change it due to lack of service.  He said" everybody that eats here knows how many items and how much and that's the going price around town.  Now I was really angry because he couldn't just say that he was sorry and move on, or maybe offer me a free drink.  The lady that took my plate earlier  had a conversation with the waiter and another person on the side bar, and now I really felt uncomfortable.  The omelet was very good but at this point I couldn't eat it without getting heartburn.  I sat quietly and patiently for some time when he came over to give me the check, not asking to take it to go.  So when I requested to take it to go that I wanted to finish it at home, still no apologies, just packed me up to go.  This was probably one of my worst customer service experiences ever.  It reminded me of Hell's Kitchen show where the staff is observed and they are appalled at the attitude that some of these servers give their customers.  What happened to the day when, the customer is always right.  I didn't treat myself to a breakfast out to get into an argument with the waiter.  Lazy Daisy fits it's name as the waiter leaves the customer to go take a break.  I only wish, that service like this, he takes a long break, away from the restaurant and service industry.